Frequently Asked Questions
We will work for customers based in any country.
Whilst it is helpful if we can communicate directly in English, we have an existing relationship with an interpreting service who can facilitate our mutual understanding of each other. Alex is also commercially proficient in Spanish and Russian.
Yes, we would love to meet you and make a personal connection. We are happy to travel to a location of your choice or you are welcomed by appointment at our offices in Mayfair, London.
Aside from the many references we have available upon legitimate request, we know how much of an investment buying any horse is. We encourage all potential clients to have a detailed conversation with us and ask any questions you may have ahead of formally instructing us; this should help you decide if we’re the right fit for you. You are free to stop using our services at any point and our team will never force you into an uncomfortable position.
Convenience and confidentiality are at the heart of what we do. Throughout, and following the use of our service, details of our engagement will be treated with complete discretion. As a matter of standard practice, our Terms and Conditions of Business include a non-disclosure clause.
Put simply; buying horses is risky, stressful and time consuming – allow us to do all the hard work for you so you can enjoy the process and maximise your investment. Our clients are the most valuable part of our business and our way of proving that is by giving back to you.
Following the purchase of a horse sourced by us, you will enjoy several benefits including:
-
-
- Preferential access and prices to an ever-increasing number of brands, for life.
- A congratulatory gift for the first class you win on your new horse.
- A contribution of up to £200 to spend on competition photographs or a photoshoot with your horse.
- One photo per class won (limited to 5 classes and £50 per photo.)
- A unique combination of gifts to congratulate you on the purchase of your new horse.
- A 12-month management service for your new horse’s needs.
-
There are standard services which have a standard cost – a list of which can be obtained by contacting us at enquiries@macleansoflondon.co.uk
Aside from the standard services, this is a completely bespoke and unique experience to each client and the cost is completely dependent on your requirements.
We specialise in showjumping horses but can make introductions to our partners for other disciplines.
No. We cater for riders from Grassroots to Grand Prix and everything in between. Amateur and professional clients are equally welcome.
Whilst we require our clients to meet one of four criteria, a large budget is not always required. Please get in touch to discuss your specific requirement to see if we can assist you.
Yes. We are happy to work with your existing team.
Yes. Please contact us to discuss your specific requirement.
Yes. We often attend many of the European auctions but are happy to travel elsewhere also.
Our business model is suited to the client relationship being managed directly by us. We are happy for any third party to make an introduction to ourselves and reward that introduction at no additional cost to the client.
Our clients are required to sign our Terms and Conditions of Business to protect our mutual and individual interests. A copy can be obtained by contacting us at enquiries@macleansoflondon.co.uk
This is dependent on many factors which change daily and also depends on your requirement. Please visit the Contact page and contact us via one of the available methods to get a representative view of our availability.
Please visit the Contact page and contact us via one of the available methods.